Introduced by John Psaila, Managing Partner of Deloitte Luxembourg, and moderated by Sarah Khabirpour, the 10th edition of Deloitte's Horizon conference was held on September 28 in a hybrid mode. In 2022, Deloitte will offer its event a brand new format. In the meantime, this year's phygital event gathered 50 onsite attendees and 250 online participants. This paper is the third of a series of four, and it focuses on Nancy Rademaker's intervention at the conference.

Moving to digital is not only a trendy thing to do but is a business imperative in the post-pandemic era. From increasing productivity and revenue, streamlining data management to enriching customer experience, digital transformation offers multiple benefits.Digital transformation begins with the creation of a digital transformation strategy that is aimed at fully leveraging the opportunities and the potential of new technologies. The digital transformation journey requires a clear roadmap and a staged approach that involves multiple stakeholders and going beyond external and internal limitations. As the transformation is an ongoing journey, the roadmap needs to be flexible enough to allow goals to move.