Les crises permanentes qui agitent le monde, exposent les entreprises et leurs dirigeants à de nouvelles menaces et risques pouvant avoir un fort impact sur la poursuite de leurs activités.

2021 was an outstanding year for crypto-assets: Bitcoin reached a historic market capitalisation threshold, the NFT market skyrocketed, and for the first time Bitcoin was adopted as legal tender by a sovereign nation. On the other hand: China has banned crypto-assets, there are concerns on the systemic risks they pose, and many have voiced concerns regarding the sustainability and transparency of this new asset class, not to mention its high volatility.

In the context of a survey that we are conducting in partnership with Up CRM Luxembourg, we are interested in your opinion on Customer Relationship Management. This study aims to evaluate the maturity of organizations with regard to an issue that affects businesses on a daily basis, regardless of their size and the nature of their activity.