Alter Domus, a leading provider of integrated solutions for the alternative investment industry, announced it has signed a strategic partnership agreement with global technology services provider NTT Ltd. to accelerate the company’s innovation journey and enhance the company’s digital workplace for all employees.
The partnership will introduce a 24/7/365 global online service desk supplemented by scheduled local visits to deliver responsive and high touch support to all Alter Domus staff.
ServiceNow, a leading cloud-based platform, is the foundation of the new service desk capability and will be accessible to Alter Domus employees in Europe and Asia Pacific, providing them with access to a full IT support portfolio. This new generation smart ticketing system will be characterised by fast, premium support service in just a few clicks.
In addition to upgrading IT service capabilities, the scope of the Alter Domus-NTT partnership will involve the transition to a new data centre. Several other transformation projects will progress over the coming months, including supporting the company with its cloud adoption journey and bolstering its IT security systems using NTT’s extensive expertise and broad technology offering.
“We aim to elevate our IT infrastructure to support our global growth and ensure Alter Domus’ clients and employees can rely on our scalable, high performing and secure platform. We are pleased to have signed this strategic partnership with NTT and look forward to a smooth transition in this next phase of our innovation journey”, said Darren O’Banion, Chief Technology Officer at Alter Domus.
“We’re very excited about the start of our collaboration with Alter Domus, a success story made in Luxembourg, and we’re looking forward to help them achieve their digital transformation goals globally by leveraging our team in Luxembourg and our experts from around the globe”, commented Olivier Posty, Managing Director for NTT Ltd. in Luxembourg.
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