Artificial intelligence (AI) can improve sales processes, identify selling opportunities, resolve sales challenges and boost overall sales performance. Understandably, these possibilities have led sales organizations to take an active interest in AI.

Half of business technologists produce capabilities for users beyond their own department and/or enterprise, according to a new survey from Gartner, Inc. They are primarily responsible for building analytics capabilities (36%), but are also involved in building digital commerce platforms, artificial intelligence (AI) and robotic process automation, among others. 

While advances in machine learning, computer vision, chatbots and edge artificial intelligence (AI) drive adoption, it's these trends that dominate this year’s Hype Cycle.?

Machines that simulate human intelligence and mimic human actions are transforming industries. Artificial intelligence (AI) is different from other revolutionary technologies in that it stretches beyond the technology and engineering domains to include social sciences, behavioral sciences and philosophy. This is a strength, given the numerous AI applications in use today and its immense potential for the future. There’s also a drawback – just as AI imbibes human intelligence, it can also embed human stupidity.