Why CIOs are turning to Hyperautomation?

In today’s digital economy, CIOs must deliver operational excellence, reduce costs, drive innovation, and enable the business to adapt rapidly to market changes. Hyperautomation has become a cornerstone in achieving these goals. By integrating robotic process automation (RPA), artificial intelligence (AI), machine learning, low-code platforms, and data analytics, hyperautomation enables organisations to streamline and optimise complex business processes end-to-end, and at scale.

Hyperautomation empowers organisations to do more with less. It eliminates inefficiencies in manual workflows, enhances decision-making through intelligent data extraction and analysis, and enables real-time responsiveness to both customer needs and internal demands. For CIOs under pressure to modernise legacy systems and deliver measurable business value, hyperautomation offers a practical and strategic pathway.

Unlocking Business value: concrete applications in Insurance and Mobility

Across industries, hyperautomation is already delivering tangible results. In the insurance sector, one Belgian company leveraged it to radically improve its claims management system. Previously hampered by delays due to manual document processing and a lack of real-time communication with policyholders, the organisation implemented an AI-powered solution built on Microsoft technologies. It included a digital customer portal, real-time notifications, and automated fraud detection. The outcome: faster claims resolution, improved customer experience, and a reduction in fraud-related risk.

A cooperative insurance group also turned to hyperautomation to overhaul the contract transfer process from other providers. Relying on manual entry into their ERP system had introduced both delays and human error. By combining intelligent document processing with Blue Prism RPA and ABBYY Vantage, the group automated the entire chain. The result was faster turnaround times, increased accuracy, and higher satisfaction among brokers and employees alike.

In the mobility services sector, a Belgian provider offering roadside assistance and travel insurance faced a different challenge: handling customer complaints via email was time-consuming and offered limited engagement. Through an AI-enhanced RPA solution using Power Automate and a chatbot interface, the organisation automated email classification, enabled real-time client interaction, and integrated complaint data into legacy systems. The shift improved the overall customer experience.

What’s next: a strategic imperative for CIOs

Hyperautomation is redesigning how work gets done to align with strategic business outcomes. Whether it’s accelerating back-office processes, enhancing customer journeys, or unlocking data trapped in documents, hyperautomation provides a framework for sustainable transformation.

For CIOs, this means moving from incremental optimisation to enterprise-wide transformation. Whether the focus is on automating high-volume transactions, improving service delivery, or unlocking insights from previously untapped data, hyperautomation provides a flexible, scalable framework for delivering strategic outcomes.

Moreover, it enables CIOs to bridge the gap between legacy infrastructure and modern digital expectations. By embedding intelligence into everyday operations, hyperautomation allows IT leaders to deliver quick wins while laying the foundation for long-term innovation. Read the detailed case studies here (hyperlink: Hyperautomation – Business Elements)