Webinar: Create an Amazing B2B Customer Experience

Virtual Event

11:00 am, 28th March

Register Now

days

hours

minutes

seconds


about the event

This 28 March 2024, attend an interactive and inspiring webinar where ASP will showcase the power of ServiceNow in transforming your B2B customer experience.


Click here to save your spot.


What will you learn?


1. Effortless Self Service 

- Discover the Customer Service Portal and its features such as Knowledge Management, Service Catalog and Case Creation.

- See how to display to each customers it’s assets.

- Explore how Customer Contact’s can follow his case progress through Notifications and further interact with the support agent until validating the solution provided, and eventually fill in a Survey.

- Have an Intelligent conversation with Virtual Agent (Chatbot) leveraging AI and Machine Learning to Create and Update a Case, check Cases Status,  or request to talk to a live agent.


2. Enabling Efficient Customer Agent Experience through CSM workspace

- ASP’s ServiceNow experts will show how CSM workspace increases your customer agent productivity.

- See Customer Service Agent’s ability to work on this case and resolve it quickly with full view on case context, back-end information and customer support case history.

 

They will also delve into the omni-channel capabilities of ServiceNow CSM, demonstrating how agents can provide a seamless and consistent experience across channels like Email, Portal and Virtual Agent.


Target Audience

- B2B Service Operation Managers

- Contact Center managers

- Customer success and support managers

- Anyone looking to improve customer experience and self-service capabilities

 

Register now and learn how ServiceNow can help you:

- Reduce customer effort and frustration

- Increase agent productivity and satisfaction

- Deflect simple cases and free up resources

- Gain valuable insights into customer behavior

- Deliver a seamless and consistent omnichannel experience

 

CLICK HERE TO REGISTER

Tickets

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