A 360-degree visibility on all operations with a state-of-the-art client experience 

Service providers in the alternatives industry face challenges such as adapting to rapid technological advancements, navigating through regulatory changes, meeting evolving customer and asset manager expectations, and all while striving to maintain trust, innovation, and operational efficiency. 

The Sourcing Strategies Survey released by PwC Luxembourg early this year confirms that 90% of Luxembourg’s financial centre outsource activities (such as accounting, tax compliance, regulatory reporting, and much more). This outsourcing to “Managed Services” (MS) providers is not done without conditions. Asset Managers look for a business partner, not just a vendor or service provider. 

Having proactive and interactive exchanges between MS providers and Asset Managers becomes a must, with data being the new black gold. MS providers should support in making accessible technological solutions to improve oversight (via workflows, dashboards…) and enable Asset Managers to get insights on their data (KPI, analytics…). With an additional key objective: proposing the best client - and investors - experience. 

Combining our services with technology is at the core of the client experience PwC Luxembourg aims to provide, by proposing an integrated and tech enabled end-to-end compliance process to connect services, teams and data. 

In recent years, PwC Luxembourg developed its own collaboration platform called e-Collaborative solution (“e-CS”), which helps to provide a 360-degree visibility on all operations and propose state of the art client experience. 

As part of the core functionalities of the platform, we can refer to the automated data collection features, the monitoring of projects or tasks and validation of documents, the workflow and task(s) management or the generation of KPIs and analytics. The platform contributes to enhancing the efficiency and quality of the services provided thanks to an increased transparency allowing for real-time sharing of information, a better and easier project planning and globally a more efficient end-to-end process, reducing time spent - and costs - associated with communication and execution. 

e-CS is one example of all the solutions and processes deployed by PwC Luxembourg to deliver unique client experience and work as a real business partner, offering a holistic approach, emphasising tech-enabled collaboration and long-term and trustful relationships. 

“Acting as real business partner with our clients, our e-CS platform provides unique collaboration experience and personalised solutions, leading to better outcomes, smoother and more efficient interactions and competitive edge", said Alexandre Igel, Accounting partner and Managed Services for Alternatives market leader at PwC

“Client and user experience is at the core of our developments. We aim to provide platforms and solutions as easy to work with as possible. e-CS is tailored to each client, is easy to configure and our dashboards and status trackers are automated and real-time. That being said, we make it evolve regularly and add functionalities—such as we did recently with tax assessments and payments tracker—and we listen to our clients’ feedback to plan the next evolutions", added  Frédéric Wersand, VAT partner and Tax technology and transformation Leader at PwC.