Fujitsu is a leading global technology company, empowering customers in over 100 countries with cutting-edge IT services and solutions. With a strong presence across Europe, including the Benelux region, Fujitsu is at the forefront of helping organizations accelerate their digital transformation journeys. Their mission is to use technology to shape a more sustainable world, with a focus on delivering real business value through innovation, security and human-centric IT. 

Challenges and Drivers for Implementing Electronic Signatures and Digital Onboarding

Financial institutions and large enterprises face the challenge of creating seamless, secure, and compliant onboarding experiences for their customers to stay up to date. Traditional paper-based processes are no longer efficient – they slow down operations, create friction in user journeys, and increase operational costs. 

Fujitsu identified a growing demand for more efficient and secure digital workflows, particularly in the banking and financial services sector. Organizations needed to streamline processes such as account opening, loan applications, and customer identity verification – all while ensuring legal validity, compliance with regulations, and ease of use. 

To meet these needs, Fujitsu sought a trusted partner with proven expertise in electronic signatures and digital identity, capable of delivering a scalable solution across diverse use cases. 

Why Did Fujitsu Need a Qualified Trust Services Provider?

As Fujitsu supports highly regulated industries, including banking, insurance, and public sector organizations, it was crucial to partner with a Qualified Trust Service Provider (QTSP) capable of offering certified, legally valid digital signature and onboarding solutions that comply with eIDAS and other applicable regulations. 

Their customers expect solutions that not only ensure legal validity and high security but also integrate smoothly into existing IT infrastructures and provide a great user experience. To support these critical requirements, Fujitsu needed a partner that combined regulatory expertise, robust technology, and an agile approach to innovation. 

Why Namirial?

Namirial and Fujitsu have been working together for over 12 years – a long-standing and continuously evolving partnership rooted in mutual trust, shared innovation, and a commitment to customer success. 

Namirial was selected for its deep expertise in digital trust services and its agile, modular platform, which enables Fujitsu to deliver tailor-made solutions for their customers. From advanced electronic signatures and secure onboarding to the integration of emerging technologies like the EUDI Wallet, Namirial’s solutions are an integral part of Fujitsu’s digital transformation offerings. 

What makes this partnership particularly strong is Fujitsu’s commitment to innovation. They are consistently among the first to adopt and integrate the newest capabilities of Namirial’s Digital Trust Platform, ensuring that their customers always benefit from the latest advancements in security, usability, and compliance. 

In joint projects across Belgium, Luxembourg, and beyond, Fujitsu leverages Namirial’s technology to create legally valid, user-friendly, and future-ready digital processes. Their deep technical knowledge and customer-first approach allow them to translate complex requirements into tangible value – especially in sectors like banking, where security and compliance are paramount. 

Together, Fujitsu and Namirial are helping organizations take the next step in digital transformation – enabling secure, seamless digital identity journeys and delivering trust at every stage of the customer experience.

If you are a company in the Benelux area and need information or support for taking these next steps, don’t hesitate to contact: Olivier Gourdange