cegecom, the commercial telecom operator of the artelis group, announces the launch of Operator Connect for Microsoft Teams, becoming the first local operator in Luxembourg to offer this Microsoft-certified solution with Luxembourgish phone numbers. Developed in close collaboration with Microsoft Luxembourg and supported by AudioCodes, this initiative brings enterprise-grade telephony directly into Microsoft Teams for organizations across the country. 

Joint collaboration with Microsoft and AudioCodes 

The launch of Operator Connect is the result of a strategic, three-party collaboration: 

• Microsoft: Core technology provider delivering the Microsoft Teams platform, certification framework, and Operator Connect program for seamless enterprise telephony. 

• cegecom: First Luxembourgish operator to deliver Operator Connect, ensuring local numbering, service reliability, and customer onboarding tailored to the Luxembourg market. 

• AudioCodes: A trusted technology partner enabling a certified, secure, and fully controlled integration through the AudioCodes Live Platform — certified and listed for Microsoft Operator Connect — and enriched by a portfolio of optional Voice AI applications that drive smarter customer experiences and superior service performance. 

Key benefits for Luxembourg businesses 

• Fast activation: Rapid provisioning and go-live, directly within Microsoft Teams. 

• Simplified management: Administration from Teams with familiar workflows. 

• Guaranteed call quality: Backed by cegecom’s robust infrastructure. 

• Operator-level security and compliance: Enterprise-grade protection aligned with Operator Connect standards. 

• SBC managed by cegecom: Session Border Controller operated end-to-end for reliability. 

• Local multilingual support: Luxembourg-based assistance in multiple languages. 

• Full scalability: Flexible capacity aligned to evolving business needs.

Market context and cegecom’s strategy 

cegecom’s strategy is to deliver best-in-class, innovative services to the market. Twenty-five years ago, cegecom became Luxembourg’s first alternative operator by deploying the second voice switch, creating a real choice alongside the incumbent. Since then, cegecom has led transitions from traditional voice to VoIP, SIP trunks, PBX in the private cloud (Managed Com), Direct Routing for Microsoft, and now Operator Connect for Microsoft Teams. 

As Teams telephony adoption accelerates, cegecom is building an ecosystem for SMBs—made in Luxembourg—to act as a one-stop shop, providing solutions tailored to customer needs and facilitating seamless Microsoft integration. 

Quotes 

• Pierre-Adrien Grange, Country Manager Luxembourg, Microsoft: 

"Congratulations  to cegecom & AudioCodes for their leadership in bringing tomarket Microsoft Operator Connect with Luxembourgish phone numbers, amilestone that brings faster activation, simpler management, and the scalabilitybusinesses need to grow with confidence." 

• Serge Eiffes, Managing Director artelis and cegecom: 

“We are very proud to be the first on the market to integrate Operator Connect,bringing innovation and reliability to our customers. Our teams made here a great job to bring this quickly to the market.” 

• Eric Steger, Regional Director DACH, AudioCodes 

“We are very happy to have realized this partnership with cegecom. It was a very smooth and fast collaboration, and we are looking forward to enhance it with our new Voice AI functionalities.”